Private clients

Settlement and cash services

JSC ISBANK provides individuals, both residents and non-residents of the Russian Federation, with a wide range of services in Russian Rubles and foreign currency

ESIA/EBS

Deposits

Deposits in JSC ISBANK are an opportunity to manage funds on attractive terms

Money Transfers

JSC ISBANK offers its clients convenient ways to transfer funds from their accounts.

Transfers via FPS

News

Working hours of the Bank on 30 of April 2025

Dear Clients! Please pay attention to the Bank's operating hours on April 30, 2025. The Head Office and Representative Offices of the Bank will be open from 09:00 to 17:00...

INFORMATION LETTER

Dear Customers, Please be informed that starting from 01.06.2023 the Bank will stop issuing new and re-issuing acting bank cards of Visa Payment System. Service of acting...

INFORMATION LETTER

Dear Clients! We hereby notify you that from 04/25/2023 the Bank stops making transfers via the CONTACT system. JSC ISBANK ...

INFORMATION LETTER

13, September 2022

Dear Customers! Please note that in connection with the suspension of Visa activity in Russian Federation, the Bank does not issue new and re-issue valid Visa cards...

Currency exchange calculator
I want
Operation
Sell

Sell

Buy
Amount
Currency
Euro

Euro

US Dollar

Turkish Lira
The cost will be

0.00 RUB

Exchange rates

Purchase

Sell

EUR RUB

99.35

103.35

USD RUB

89.5

93.5

TRY RUB

2.75

2.95
Dear customers!

Thank you for using the services of JSC ISBANK!

With every fair comment or positive feedback from a customer, we grow and become better. Share your opinion about the quality of service and products of the Bank.

We are changing for the better and working on your all appeals!

With respect,

ISBANK JSC

WAYS TO SEND APPEALS

• In person:

— in the Bank’s Head Office at the address Moscow, Nametkina Str., 13 D,

— in the Representative Office in St. Petersburg at the address Saint-Petersburg, Mayakovsky street, 3b, lit. A, office 301

in the Representative Office in Kazan at the address Kazan, Spartakovskaya street 6, floor 6, office 606

• By sending to the Bank’s legal address by Russian Post. (postal address – Russia, 117420, Moscow, Nametkina Str., 13 D,)

• By sending an Appeals to the Bank’s e-mail address info@isbank.com.ru

• In the Bank-Client system (section - "Letters", mailbox "Appeals/complaints").

The recommended appeals form can be downloaded HERE

TERMS OF CONSIDERATION OF APPEALS

consideration of The term for consideration of the Appeals and sending a response to them is 15 (fifteen) working days from the date of receipt of the relevant Appeals to the Bank.

If it is necessary to request additional documents and materials in order to objectively and comprehensively review the Appeals, the deadline for reviewing the Appeals may be extended by 10 working days.

THE BANK DOES NOT GIVE A SUBSTANTIVE RESPONSE TO THE APPEALS IN THE FOLLOWING CASES:

— The address to which the response should be sent is not specified in the Appeal;

— The Address does not specify the surname (name) the applicant;

— The Appeal contains obscene or offensive language, threats to the Bank’s property, threats to the life, health and property of Bank employees, as well as members of their families;

— The text of the Appeal is not readable;

— The text of the Appeal does not allow to determine its essence;

— The Appeal contains a question to which the Applicant has repeatedly been given substantive answers in connection with previously sent Appeals, and no new arguments or circumstances are given.
Head office
Moscow

Contact

Moscow, Nametkina Str., 13 D,

117420,

Russia

info@isbank.com.ru

+7 (495) 232-12-34, +7 (495) 961-11-77

+7 (495) 232-28-71

Representative office
in Saint Petersburg

Contact

Russia,

191025,

Saint-Petersburg,

Mayakovsky street, 3b, lit. A, office 301

info@isbank.com.ru

+7 (812) 679-06-18

Representative office
in Kazan

Contact

Russia,

420107,

Kazan,

Spartakovskaya street 6, floor 6, office 606

info@isbank.com.ru

+7 (843) 524-74-87